Bonus99 believes the best gaming experience is one that is safe, controlled, and enjoyable. We provide a variety of tools and support resources to ensure every member can enjoy our platform in a healthy and responsible way.
We empower members to take control of their own gaming experience with tools that are easy to use and effective.
Set deposit limits that suit your budget. bonus99 allows you to set weekly or monthly limits directly through your account settings to keep your spending under control at all times.
Set a time limit for each of your gaming sessions. When the set time is almost up, our system will send you a reminder so you can take a break and reassess your gaming activity.
Need a break from the platform? Use the Time-Out feature to temporarily suspend access to your account for 24 hours, 7 days, or 30 days without permanently closing your account.
For members who need a more decisive measure, the self-exclusion feature allows you to block access to your account for an extended period — from 6 months to lifetime.
Set a maximum loss limit for a day, week, or month. Once this limit is reached, the system will automatically block further wagering to protect your account balance.
The trained bonus99 support team is available to assist you 24/7 via Live Chat. We also provide referrals to professional support organisations when needed.
Responsible gaming refers to the set of practices, attitudes, and policies that ensure gambling activities take place in a safe, controlled, and harm-free environment. At bonus99, we do not simply provide an engaging gaming platform — we also take on the responsibility of ensuring every member can enjoy their gaming experience without it affecting their personal life, finances, or social relationships.
For most people, playing on an online platform is an enjoyable and relaxing form of entertainment — much like watching a movie or going out with friends. However, we recognise that for a small number of individuals, gaming activity can turn into something that causes negative impact. This is why we continually invest in tools, staff training, and systems that help identify and address issues early on.
Our approach to responsible gaming is built on three core pillars: prevention through self-control tools, awareness through clear and accurate information, and support through access to professional help resources. These three pillars work together to create a healthy and sustainable gaming environment for all bonus99 members.
Remember: Gaming at bonus99 is for entertainment. Never play with money you cannot afford to lose, and always set a budget before starting a session.
Recognising the early warning signs of problem gambling is a crucial first step. This issue often develops slowly and subtly, making it difficult to notice on your own. Here are some signs to watch for in yourself or a loved one:
If you check three or more of the above, we encourage you to use the self-control tools provided or contact our support team immediately. There is no shame in seeking help — it is a sign of strength, not weakness.
Bonus99 provides a range of self-control tools accessible directly through your account settings. All tools are designed to give you full control over your gaming experience without needing to contact the support team first, though we are always available if you need assistance.
| Control Tools | Description | Effective Period | Status |
|---|---|---|---|
| Deposit Limit | Set daily, weekly, or monthly deposit limits according to your budget | Immediately | Available |
| Loss Limit | Block betting once the set loss limit has been reached | Immediately | Available |
| Session Time Limit | Automatic reminders and logout when the session time limit is reached | Immediately | Available |
| Time-Out | Suspend account access for 1 day to 6 weeks | Within 24 hours | Available |
| Self-Exclusion | Exclude yourself entirely for 6 months, 1 year, or lifetime | Within 24 hours | Available |
| Activity History | View the complete record of your gaming activity and transactions | Immediately | Support |
To activate any of the self-control tools above, log in to your bonus99 account and go to the Account Settings > Responsible Gaming. From there, you can easily set limits or activate the features you need. If you encounter any difficulties or require additional assistance, our support team is available via Live Chat 24/7.
Please note that once a limit has been set, it cannot be increased immediately — there is a cooling-off period to ensure the decision made is genuinely considered and not an impulsive one. Conversely, a reduction in limits takes effect immediately.
Bonus99 takes the protection of vulnerable individuals very seriously. Our platform has strict policies regarding the protection of minors and young people, as well as individuals who may be experiencing more serious gambling-related issues.
All bonus99 members must be 21 years of age or older. Our registration process uses strict KYC identity verification to ensure no underage individuals can access the platform. If you suspect a child or teenager is using your account, please contact our support team immediately to take appropriate action.
We also encourage members who share devices with family members or friends to use strong password protection features and to log out every time after using the platform.
If our staff identify concerning gaming patterns on your account — such as excessive wagering, very long sessions, or repeated attempts to exceed set limits — we may proactively reach out to offer support. This is not to restrict your experience, but as part of our commitment to member wellbeing.
You are not alone: Problem gambling is a health issue that can affect anyone regardless of background or social status. Seeking help early is the best way to regain control of your life.
If you or someone you know needs help with a gambling problem, there are several support channels available. bonus99 works with qualified support organisations to ensure you receive the most appropriate assistance.
The first step you can take right now is to reach out to the bonus99 support team via Live Chat. Our trained team will listen to your concerns with empathy and help you activate the appropriate control tools or refer you to a specialist if needed. All conversations are completely confidential.
Responsible gaming is not just a slogan at bonus99 — it is a core value that shapes every business decision we make. From user interface design to support staff training, every aspect of our platform is built with member wellbeing in mind.
We continuously review and improve our responsible gaming policies and tools based on member feedback, the latest research in gambling psychology, and best industry standards. Our goal is to remain a platform that not only offers high-quality entertainment but also a truly member-wellbeing-first environment.
All of our support staff undergo comprehensive responsible gaming training to identify and assist members who require support.
Our system automatically monitors gaming patterns to identify risky behaviour and trigger proactive support when necessary.
Members who have activated self-control tools or are within an exclusion period will not receive any marketing communications or promotional offers.
Self-control tools are easily accessible in fewer than three clicks from any page on our platform.
Do not hesitate to reach out to us. The trained and empathetic bonus99 support team is ready to listen to any concerns you may have.
Reach our support team directly via Live Chat within the platform. Response time under 2 minutes.
Send detailed enquiries to [email protected]. We will respond within 24 business hours.
Activate self-control tools directly through the Responsible Gaming section in your account settings.
Malaysia's free government counselling line, available 24/7 for crisis support and professional counselling.
Answers to the most frequently asked questions by our members regarding responsible gaming and self-control tools.
Register a bonus99 account today and enjoy a fun online gaming experience with complete peace of mind. Our platform is designed to ensure you remain in full control at all times.