At bonus99, your privacy is not merely a legal obligation — it is our genuine commitment. This document clearly explains how we collect, use, store, and protect your personal information while you use our platform.
We do not merely comply with the law — we go further to ensure every piece of your personal information is handled with full integrity and transparency.
All your personal data and financial transactions are protected with 256-bit SSL encryption. Information transmitted between your device and our servers cannot be intercepted or read by any third party.
Bonus99 does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data belongs entirely to you.
Our identity verification process uses an integrated and secure KYC system. Documents you upload are stored in a protected environment and can only be accessed by authorised personnel.
You may access, update, or request deletion of your personal data at any time through your account settings or by contacting our support team directly.
Our Privacy Policy fully complies with Malaysia's Personal Data Protection Act (PDPA) 2010. We continuously ensure that our data management practices align with all applicable legal requirements.
We do not store your data indefinitely. Each data category has a defined retention period, and data that is no longer required will be securely deleted or anonymised.
This Privacy Policy ("Policy") describes how bonus99 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use the bonus99.plus website, the mobile app for Android and iOS, and all related services we provide.
This document is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By registering an account, making a deposit, or using any part of our platform, you are deemed to have read, understood, and agreed to this Privacy Policy.
Note: This Privacy Policy should be read together with the bonus99 Terms and Conditions. Any term not defined here carries the same meaning as in our Terms and Conditions.
This Policy applies to all bonus99 platform users regardless of whether you access our platform via a web browser, Android app, or iOS app. It covers all information you provide directly to us as well as information we collect automatically while you use the platform.
Bonus99 collects various types of personal information to enable us to provide you with a secure, efficient, and personalised service. This data collection is divided into two main categories: information you provide directly and information collected automatically.
Data Minimisation Principle: bonus99 only collects personal data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond what is needed to provide our services.
| Data Category | Example Information | Primary Purpose | Retention Duration |
|---|---|---|---|
| Identity | Name, MyKad, date of birth | Registration & KYC | 5 years |
| Contact | Email, phone number | Communication & security | 5 years |
| Finance | Bank accounts, e-wallet accounts | Payment processing | 7 years |
| Technical | IP, device, browser | Security & anti-fraud | 1 year |
| Games | Betting history, wins | Compliance & audit | 5 years |
| Marketing | Promotion preferences, ad clicks | Personalised Offers | Deletable |
Bonus99 uses collected personal information for various legitimate and necessary purposes in the operation of our platform. Every use of data is based on a clear legal basis, whether your consent, our legitimate interests, or applicable legal obligations.
Bonus99 understands that your trust depends on how we handle data sharing. We do not sell or rent your personal data to any third party for their own commercial purposes. However, there are certain circumstances where we need to share specific information with other parties to maintain our services.
We share necessary data with trusted service providers who assist us in operating the platform, including payment processors (such as FPX, DuitNow, Touch 'n Go), KYC service providers, cloud computing infrastructure providers, and analytics platforms. All these providers are bound by strict confidentiality agreements and may only use your data for the specific purposes agreed upon.
In certain circumstances, bonus99 may be legally required to disclose your personal information to government authorities, law enforcement agencies, or courts. This includes investigations related to money laundering, fraud, or other criminal activity involving your account. We will notify you of any such request unless we are prohibited from doing so by a court order or applicable law.
Important: bonus99 never shares your password, full credit card numbers, or sensitive verification information with any third party under any circumstances. We will also never request such information via email or unofficial messages.
The security of your personal data is bonus99's highest priority. We continuously invest in the latest security infrastructure and practise a "defence-in-depth" approach that ensures your data is protected at every stage of processing and storage.
Our platform uses the latest version of Transport Layer Security (TLS) encryption for all data communications between your browser or app and our servers. Data stored in our databases is also encrypted using AES-256, the encryption standard adopted by financial institutions and government agencies worldwide.
Shared Responsibility: While we implement comprehensive security measures, the security of your account also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
Bonus99 uses cookies and similar tracking technologies such as web beacons and pixel tags to enhance platform functionality, personalise your experience, and analyse usage patterns. Understanding how we use these technologies will help you make more informed decisions about your privacy settings.
Most web browsers allow you to manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality and your overall gaming experience.
As a bonus99 platform user, you have certain rights regarding your personal data protected under Malaysia's PDPA 2010. We are committed to facilitating the exercise of these rights in a practical and efficient manner. Below is a summary of your key rights:
You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 working days.
If your data is inaccurate or outdated, you have the right to request an immediate correction via your profile settings or customer support.
You may request deletion of your personal data upon account closure, subject to applicable mandatory legal retention obligations.
You may withdraw consent for marketing purposes or optional processing at any time without affecting core services.
You may object to the processing of your data for direct marketing purposes or profiling that is not necessary for service delivery.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Bonus99 strictly adheres to the principle of data storage limitation. We do not retain your personal data longer than necessary for the original purpose of collection, or as required by applicable laws in Malaysia.
Account information and KYC records are retained for the duration your account is active plus five (5) years following account closure, to meet legal compliance requirements and potential investigations by authorities. Financial transaction records are retained for seven (7) years in accordance with Malaysia's accounting and tax legal requirements. Once the defined retention period expires, your data will be securely deleted or anonymised in a manner that ensures it can no longer be linked to your identity.
Deletion Upon Request: For data not subject to legal retention obligations — such as marketing data and communication preferences — we will process your deletion request within 14 business days following identity verification.
Bonus99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect user data. Each version of the Privacy Policy will display the latest "Updated" date at the top of this document.
For material changes that significantly affect how we use your data, we will provide at least 14 days' advance notice before the changes take effect, via your registered email or in-app notification. Continued use of the bonus99 platform after the effective date of any amendment will be deemed as your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the bonus99 Data Protection Officer (DPO) team is here to assist you. We aim to respond to all privacy-related enquiries within 3 business days.
Contact Our Privacy Team: You can reach us via Live Chat available 24/7 on the bonus99 platform or through our official email at [email protected]. Please include "Data Privacy Inquiry" in your message subject to ensure it is directed to the responsible team.
Answers to the most frequently asked questions by users regarding data protection and privacy on our platform.
Register a bonus99 account today and enjoy a safe, fair, and entertaining online gaming experience. Your personal data is fully protected with the latest encryption and a transparent privacy policy.